EY Survey: Most Companies Experience Financial Loss Related To Risks When Applying AI

JAKARTA Almost every large company that has implemented artificial intelligence (AI) has suffered an initial financial loss. This is known according to the latest EY survey released on Wednesday 8 October. This loss is generally caused by a failure of compliance, incorrect data output, algorithm bias, or disruption to the company's sustainability target.

The survey conducted by EY a British business services firm previously known as Ernst & Young involved 975 executives responsible for the implementation of AI in companies with annual revenues of more than US$1 billion (around Rp72.85 trillion). The survey was conducted anonymously from July to August 2025 in various countries.

The total combined loss due to the application of AI is estimated at US$4.4 billion (around Rp320 trillion). EY noted that indicators such as revenue growth, cost savings, and employee satisfaction were still below expectations.

However, the majority of companies surveyed remain optimistic that the implementation of AI will ultimately provide great benefits.

"AI is clearly increasing efficiency and productivity. People can work more in a shorter time. However, the economic value has not been felt immediately because the increase is still being invested again to increase their work, not to directly cut costs or increase income," said Joe Depa, Global Chief Innovation Officer EY, quoted by VOI from Reuters.

The EY survey focuses on implementing so-called 'Responsible AI', which is a series of steps that assess the extent to which the company has internal governance policies for AI use, clear guidelines for employees, and compliance monitoring systems.

EY stated that the company with a more mature 'Responsible AI' policy showed better performance in terms of sales, cost efficiency, and employee satisfaction than companies that did not yet have these guidelines.