This Domestic Equipment Manufacturer Expands Official Service Center Networks, Anticipates Fake Services

JAKARTA - The Modena household appliances manufacturer provides regular services by opening the latest Modena Service Center (MSC) in Buah Batu Square, Bojongsoang District, Bandung Regency, West Java.

The presence of this service center helps consumers avoid the risk of using fake services or fake services.

"MSC comes as an official service center that is fully dedicated to sellers. Here, consumers can consult with professional technicians, make repairs, to buy genuine parts in one place. With consistent official service standards, we want to ensure consumers get the best experience, as well as provide a sense of calm and certainty in caring for their products," said Modena Chief Operating Officer Sung Yong Hong.

MSC Bandung offers a more complete and comprehensive selling experience because the services provided are focused.

Salah satu keunggulannya adalah layanan face-to-face repair, di mana konsumen dapat memperbaiki produk secara langsung tanpa harus menunggu hari-hari.

That way, consumers will get a more practical, complete, and end-to-end service experience.

In some areas, consumers can also access full-sale services through the Modena Home Center 3S (Service, Sales, & spare parts).

Consumers can buy products, make requests for installations, repairs, or the purchase of official spare parts.

We only use 100 percent of the original parts with official guarantees, and are supported by a clear Service Level Agreement (SLA) for the estimated repair time. This is our commitment so that consumers always feel safe and believe in the quality of Modena's official services," explained Head of Customer Care Modena Rully Sujarko.

In line with the opening of the latest Service Center, Modena also urges consumers to be more careful of irresponsible persons on behalf of the Modena service.

"We invite all consumers to always choose the official Modena service. Don't be fooled by the fake service that offers cheap prices but risks damaging the product," added Rully.

Layanan palsu semacam ini berisiko karena tidak memiliki jaminan kualitas dan tidak berada di bawah pengawasan resmi Modena.

“Dalam waktu dekat kami juga akan membuka lokasi-lokasi lain di Surabaya, Pekanbaru, Yogyakarta, Lombok, Lampung, hingga Bali. Harapannya, semakin banyak konsumen di berbagai daerah yang bisa lebih mudah mengakses layanan resmi Modena dengan kualitas terbaik,” tutup Rully.

This kind of fake service is risky because it does not have quality guarantees and is not under the official supervision of Modena.

"In the near future, we will also open other locations in Surabaya, Pekanbaru, Yogyakarta, Lombok, Lampung, to Bali. Hopefully, more consumers in various regions can more easily access official Modena services with the best quality," concluded Rully.