Survey: 6 Out Of 10 Customers Still Dizzy After Checkout, Blibli Tiket Ecosystem Has A Solution

JAKARTA - Online spending ideally makes life easier: choose goods, click checkout, wait for it to come. But the latest Kumparan Survey (JulyAugust 2025) found a different reality. Six out of ten consumers in Indonesia have experienced problems after shopping online, and the majority of problems actually arise after the transaction was completed. Including customers in the marketplace with a percentage of 75 percent, online travel agents (OTA) 51 percent, online supermarkets with a percentage of 68 percent and home and living online with a percentage of 63 percent.

Starting from packages that come longer than expected, products that don't match expectations, to slow customer service, post-purchase phases often become a source of anxiety. In fact, that's where the customer experience is really tested.

This is where PT Global Digital Niaga Tbk (Blibli) through the integrated omnichannel ecosystem Blibli Tiket is present to provide answers. This ecosystem presents strategic synergies between Blibli, tiket.com, Ranch Market, and Dekoruma, so that customers can enjoy the convenience of shopping across platforms with a more complete experience. Not only focusing on the transaction process, but the Blibli Tiket ecosystem also pays special attention to the post-purchase phase of important stages that determine satisfaction while building customer loyalty.

Shopping is not just a matter of checking out. For us, real experiences start from a sense of calm orders come as expected to a quick solution if there are obstacles. National Customer Day, so a reminder for us: customer trust must be maintained through certainty and real solutions," said Nazrya Octora, Head of Public Relations Blibli, in his statement, Sunday, September 14.

Many people think the online shopping experience is over when they click the checkout button. In fact, that's exactly when the actual journey begins. From waiting for the package, making sure the goods are as expected, to retouring matters if there are problems, this post-purchase phase often makes customers wary.

So that you don't become one of the six out of ten consumers who are still dizzy after checkout, here are some general tips for quieter online shopping, as well as how the Blibli Tiket ecosystem tries to answer daily unrest:

1. Keep digital transactions safe

When shopping online, personal data security and payment methods are as important as the goods purchased. Use a platform that has a trusted payment system and data protection, so you don't have to worry about information leakage or failed transactions. The Blibli Tiket ecosystem, for example, presents various official payment options and secure security, complete with extra protection for each transaction.

2. Select responsive customer service

Sometimes problems can't be avoided from late packets to sudden plans changes. What distinguishes the shopping experience is how quickly the problem can be solved. Make sure the platform you choose has customer services that are easy to reach and really alert to help. Especially if you need sudden things in the Blibli Tiket ecosystem. There are a number of options, such as customer services available 24/7 on Blibli, or ticket halos on tiket.com that offer instant solutions to consumers by ensuring every problem is solved within a maximum of 1 hour.

3. Always read other customer reviews

Review can be an important determinant before deciding to buy. From the quality of goods, delivery accuracy, to customer service response, reviews help minimize risks. A consistent platform that maintains product quality standards, such as in Blibli and Ranch Markets, which each has a timely delivery guarantee, gives extra peace because customers know what they get.

4. Take advantage of the opportunity to try or consult

For purchases of large products such as electronics or furniture, it is important to ensure compatibility and protection before transacting. Choose a platform that gives access to direct trials or easy consultations, both online and offline. With the support of the omnichannel service network, experience center and complete protection, the Blibli Tiket ecosystem tries to maintain customer comfort at every stage.

"For smart customers, shopping is not just about products, but a sense of calm and certainty at every stage. This is what the Blibli Tiket ecosystem continues to bring so that it is closer and more relevant," Nazrya concluded.