Hino Presents Total Digital Support Services: Ease, Speed, and Convenience at Your Fingertips

JAKARTA – At the 2025 GIIAS (Indonesia International Auto Show) at ICE BSD City, Hino held a panel discussion with the theme "Hino Total Digital Support Services: Ease, Speed, and Convenience for Customers." Two speakers presented: Karen Benita, Dealer Development & Telematics Division Head, and Al Malik Masahiko Otsuka Mahpud, Field and Technical Director of PT Primajasa Perdana Raya Utama.

This discussion provided a platform for Hino to demonstrate its real contribution to advancing the transportation industry through digital innovations that support business continuity and customer convenience. Hino currently has two leading digital platforms, My Hino and Hino Connect, which are now more easily and comprehensively accessible to customers.

My Hino: All Services in One App

The My Hino app now offers more comprehensive and user-friendly features. From service bookings and vehicle maintenance history to spare parts information, everything can now be accessed with just a few clicks on customers' smartphones. Furthermore, the vehicle auto-registration feature, product catalog, and digital owner's manual also make it easier for customers to manage their fleet.

"With My Hino, customers no longer need to bother searching for information or booking service. All Hino services are now at their fingertips," said Karen Benita, Dealer Development & Telematics Division Head at ICE BSD City.

Hino Connect: More Efficient and Safe Fleet Control

Meanwhile, Hino Connect is a leading telematics system that allows business owners to monitor fleet performance, from vehicle location, fuel consumption, driver behavior, and even maintenance reminders. Additional features such as Point of Interest, Multi-Layer ID, and API Integration with customers' internal company systems further demonstrate that Hino Connect is designed to meet the needs of both large and small fleets with intelligent and adaptive solutions. The latest Driver Mobile App feature was also launched at this year's GIIAS. This application allows drivers to verify their identity, record driving performance, and connect directly to the company's management system.

Karen Benita, Dealer Development & Telematics Division Head, stated, "Through Hino Connect Driver, the company can identify who is driving each vehicle, monitor driving habits, and analyze each driver's performance data. This has a direct impact on operational efficiency, reduced accident risk, and more timely vehicle maintenance."

Meanwhile, PT Primajasa Perdanarayautama, one of the largest and most trusted bus companies in Indonesia, is known for its commitment to providing high-standard intercity and interprovincial (AKAP), intercity and intraprovincial (AKDP), interprovincial shuttle (AJAP), tourism, and logistics transportation services. With a modern fleet, on-time departure schedules, and a commitment to service excellence in customer service, Primajasa is able to meet the mobility needs of the public to and from major cities on the island of Java. The ongoing collaboration with Hino not only strengthens their fleet technically and reliably, but also symbolizes a synergy that prioritizes customer safety and comfort.

The presence of the Hino Connect feature also adds value to PT Primajasa Perdanarayautama in managing its fleet. This bus company utilizes vehicle monitoring features, including fleet location, driver behavior, and regular service reminders, all of which help maintain on-time operations.

"Through the integrated solution with Hino Apps, we can increase efficiency, reduce operational costs, while ensuring passenger safety and comfort," said Al Malik Masahiko Otsuka Mahpud, Field and Technical Director of PT Primajasa Perdanarayautama.