Support Transparency And Justice, DGT Inaugurates Taxpayer Charter

The Directorate General of Taxes (DJP) of the Ministry of Finance (Kemenkeu) officially launched the Taxpayer Biller Charter Charter Charter Charter as a step in strengthening relations between countries and taxpayers.

Meanwhile, the Taxpayer Charter is contained in the Regulation of the Director General of Taxes Number PER 13/PJ/2025 which explicitly contains the rights and obligations of taxpayers as stipulated in the provisions of tax laws.

Director General of Taxes Bimo Wijayanto conveyed that this charter was present as a tangible form of DGT's commitment to support transparency, accountability, and justice, as well as building a mutual trust and respect relationship between taxpayers and the state.

The launch of this Taxpayer Charter is not just a symbol. This is a tangible manifestation of our changing perspective: from a mere tax collector authority to community partners in developing the country," he said in his remarks, Tuesday, July 22.

Bimo explained that this charter contains 8 taxpayers' rights, including rights to information, services without fees, justice, legal protection, and data confidentiality.

On the other hand, he added that there are 8 taxpayer obligations, including the obligation to submit SPT honestly, cooperate in supervision, and prohibit the granting of gratuities to DGT employees.

Bimo emphasized that healthy relations between countries and citizens are built on equality of responsibility and respect for rights.

He hopes that this charter can be a joint reference in any tax interaction, both by tax officers and by the public.

The following are the rights and obligations of taxpayers as stated in PER-13/PJ/2025 concerning Taxpayers Charter Charters:

TAX REQUIREMENTS:

1. The right to obtain information and education in the field of taxation.

2. The right to get services in the tax field is in accordance with the provisions of the legislation in the field of tax without being charged.

3. The right to get fair, equal, respected, and respected treatment in the exercise of taxation rights and obligations.

4. The right to pay is not more than the amount of tax owed.

5. The right to file legal remedies for tax disputes and the right to choose administrative settlement in order to prevent tax disputes in accordance with the provisions of tax laws and regulations.

6. Right to the confidentiality and security of taxpayer data.

7. The right to be represented by the power of attorney in the exercise of the rights and fulfillment of tax obligations in accordance with the provisions of the legislation in the field of taxation.

8. The right to submit complaints and report tax violations in accordance with the provisions of the tax law.

MANDATORY TAX OBLIGATIONS:

1. The obligation to submit a Notification Letter (SPT) correctly, completely, and clearly is in accordance with the provisions of the legislation in the tax field.

2. The obligation to be honest and transparent in fulfilling obligations as taxpayers is in accordance with the provisions of the legislation in the field of taxation.

3. Obligations to respect and respect each other by upholding ethics, manners, and morality in fulfilling the rights and obligations of taxation.

4. Obligations to be cooperative in conveying data, information, and other things as the basis for service activities, supervision, examination, and law enforcement in the field of taxation.

5. The obligation to use facilities or facilities in the field of taxation is honest, appropriate, and in accordance with the provisions of the legislation in the field of taxation.

6. The obligation to do and keep bookkeeping or recording in accordance with the provisions of the legislation in the field of taxation.

7. The obligation to appoint a power of attorney is in accordance with the provisions of the legislation in the field of taxation for taxpayers who appoint power.

8. The obligation not to provide gratuities or rewards with names and in any form to employees of the Directorate General of Taxes.

Rosmauli's Director of Counseling, Services and Public Relations said that the Taxpayers' Charter applies as a guideline for service ethics, reference transparency, as well as means of strengthening relations between DGT and taxpayers.

He emphasized that all rights and obligations still refer to the provisions of the applicable laws and regulations in the field of taxation.