Logistics Rate Increases, Mitsubishi Fuso Supports Non-stop Business Operations Through 24-Hour Alert Workshops

PT Krama Yudha Tiga Berlian Motors, the official distributor of the Mitsubishi Fuso Truck and Bus Corporation trading vehicle in Indonesia, has been active for 55 years in Indonesia and contributes to boosting the economy and the Indonesian business industry.

During its journey, Mitsubishi Fuso does not only focus on presenting various commercial vehicles for various industries, but also seeks to strengthen its full-sale service strategy for consumer needs. One of them is the 24-hour Alert Workshop service which is already present in 19 strategic locations in Indonesia and Service Points located in areas that are difficult for consumers to reach. These facilities are Mitsubishi Fuso's long-term commitment to increasing customer satisfaction, building loyalty, and maintaining the performance of business actors' vehicles so that they are always optimal.

In the midst of the logistics sector which is projected to experience significant growth and major transformation in 2025 thanks to the stimulation of government regulations, increased investment, manufacturing sector activities, and the explosion of the e-commerce business, commercial vehicles became an important distribution milestone for this sector.

Sales and Marketing Director of PT Krama Yudha Tiga Berlian Motors Aji Jaya, said that 24-hour Alert Workshop is a full 24-hour service that only Mitsubishi Fuso has. With this facility, consumers are facilitated by flexible operating hours according to consumer needs without disrupting their business routines. In fact, 24-hour Alert Workshops continue to operate on national holidays including Eid and New Year. This facility is very suitable for consumers in the logistics sector.

"Mitsubishi FUSO holds three main pillars in every full-sale service strategy, namely zero down time, best life cycle value, and customer business consultant. And as a Mainstay of Business Sejati, we understand that the business world operates non-stop so that commercial vehicles play an important role in supporting smooth distribution and operations. Therefore, Mitsubishi FUSO presents 24-hour Alert Workshops as an accessible treatment and repair solution at any time, especially for business players who do not have the flexibility of time to serve regular working hours," said Aji Jaya.

He further said, Mitsubishi Fuso understands that entrepreneurs want convenience in their business operational care. So that full support that can be adjusted to consumer needs is a solution that is in demand by consumers.

On the same occasion, Mr. Adeng from PT Sahata Inx Indonesia, who is engaged in chemical business, as a loyal consumer of Mitsubishi Fuso, shared his experience using 24 Hours Standby Workshop. He said the presence of these facilities was very helpful in launching his line of business.

"The flexible operating hours make it easy for me to take care of Canter and My Fighter X at any time. So the business went smoothly without any problems. Especially in emergency situations, it is also very helpful, especially since the quality of the treatment is also good and there are many interesting programs," said Adeng.

Getting To Know 24 Hours Standby Workshop Facilities

At the 24-hour Alert Workshop, consumers will be spoiled with high standardized workshop services both in terms of professional services, adequate equipment, and trained technician abilities to provide excellent care for Canter and Fighter X products, including:

A clean and comfortable bedroom, bathroom, and Musala rest for the driver while waiting for the vehicle unit to finish treatment. Wait for a comfortable waiting room and equipped with activities such as TV, Wi Fi, snacks and drinks, etc.

Zero Down Time With Service Point Facilities

In addition to 24-Hour Alert Workshops, Mitsubishi Fuso also has a Service Point facility which is intended for consumers in closed and hard-to-reach areas. For example, commercial vehicle consumers in the Mining and Plantation areas that take a long time to get to the dealers' location. This service point was deliberately built near the area to shorten travel times and facilitate consumer access.

Currently, Mitsubishi FUSO has five Service Points in Melak, Muara Enim, Mamuju, Merauke and Sumba, and is planned to continue to be developed by taking into account consumer needs. In addition, there are 226 dealers as selling and selling service points spread throughout Indonesia. Each dealer has also been equipped with a Running Workshop Service (MWS) or Mobile Workshop Service (MWS) and Parts Depo to ensure the availability of spare parts.