Benefits Of Digital Transformation In Improvement Of Hospital Services

Digital transformation can be used to improve hospital services that are more humane.

Prof. Dr. Hananiel P. Wijaya, MM, M.Sc, CIA as CEO of Bethsaida Healthcare said that it is not only committed to the quality of service, but also to the use of technology to accelerate patient recovery and improve operational efficiency.

This is evidenced by the validation of the HIMSS EMRAM Level 6 by Bethsaida Hospital Serang. Validation is carried out by the HIMSS Global team on June 10 and 12, 2025 through an assessment process for hospital information systems including the integration of electronic medical records, the application of the Computerized Physical Order Entry (CPOE), and the use of analytic data in clinical decision making.

Director of Bethsaida Hospital Serang, Dr. Tiramulya Juandy, said this achievement had a direct impact on improving service quality.

"With an integrated digital system, we can accelerate the medical response, reduce the risk of error, and improve the safety and personalization of treatment," he said as quoted by ANTARA.

The digital transformation also includes the implementation of a closed loop administration system, which ensures accuracy in administering drugs, blood, and breast milk through scanning the QR code. This system is equipped with a clinical decision support that warns against allergies, drug interactions, and patient specific conditions.

The HIMMS EMRAM (Electronic Medical Record Adoption Model) is a global standard that measures the adoption of information technology in hospitals, with seven levels from 0 to 7. Level 6 showing hospitals already have an integrated system and supports proof-based decision making.

IT director Bethsaida Healthcare Hasan Widjaja added that this success was the result of collaborative work between clinical and technological teams.

"We built a cloud-hybrid system and data interoperability using HL7 and FHIR standards," he said.

Digital transformation in hospitals is not just a matter of pursuing the latest technology. More than that, it's about creating a more collaborative, minimal-error, and responsive work ecosystem to the patient's condition. The drug administration system, for example, can be done using a QR code scan to ensure the accuracy of doses, times, to who receives it. This may sound simple, but in the medical world, small errors can be big.