Toyota Holds Customer Month 2025 Fulfills Commitment To Quality Of Products Based On Customer Voices

JAKARTA - PT Toyota Motor Manufacturing Indonesia (TMMIN) continues to strive and is committed to improving and maintaining the quality of domestic products, both for the domestic market and exports. As part of Toyota Global, TMMIN always prioritizes achieving the best quality, reliability, and service in every product produced.

The company understands that quality products not only increase consumer satisfaction, but also support the principle of reliability that has been built from time to time, it is from all activities that lead to 100 percent Quality Assurance or quality assurance for customers.

For this reason, TMMIN again held a Customer Month 2025 which took place at TMMIN Plant 1 Karawang on 19 May 2025 ago. The event is an activity aimed at strengthening cooperation and increasing the confidence of distributors both at home and abroad in the quality of the products and services provided.

Vice President Director of TMMIN Bob Azam, said this event was a means to promote and further affirm Toyota Indonesia's commitment to production quality to distributors. At this event, the main principle of TMMIN, namely 100 percent Quality Assurance, will be explained by focusing on customer satisfaction in terms of comfort, safety, and ease of service access as a top priority.

"Through this forum, we also hope that there will be input to make things even better," said Bob Azam, in an official statement received on Thursday, June 12.

The event was also attended by many representatives of various countries including Managing Director Abdul Latif Jameel Saudi Arabia, Emad Yusof Mariki, General Manager of United Motor Works Malaysia Jason Ong Kim Hong, Director of Astra Daihatsu Motor Kazuhiro Matsumoto, TMMIN Customer Month event also attended representatives from Asia Regional, Gulf Corporation Council (GCC) and many more.

High Performance Standards Through Quality Product And Quality Service

Toyota Indonesia has a strong principle as a performance standard of 3M (Not Receiving Defects, Not Making Defects, and Not Continuing Defects. This principle becomes the basis for every employee to take full responsibility for the quality of their work.

To achieve this goal, Toyota implements strict performance standards in each production process, including Product Quality and Service Quality. This standardization aims to maintain product quality while reducing the number of defect products generated. Toyota applies the concept of Built in Quality where each stage of production is closely monitored to ensure that the final result is in accordance with the expected standards. Quality products as well as customer satisfaction and trust are a top priority for Toyota.

In terms of product quality, TMMIN focuses on two main aspects, namely, Product Engineering Quality and Product Manufacturing Quality. Production Engineering Quality is related to product design capabilities to meet consumer needs and expectations, such as fuel efficiency and environmentally friendly. Manufacturing Quality Product ensures that each vehicle produced is in accordance with the design and specifications set, with the aim of eliminating defects and quality fluctuations in each production stage.

TMMIN President Director Nandi Julyanto, said the company always prioritizes transparency and never covers up if problems with products are found.

"The 3M principle that we apply ensures that every party involved in production activities is required to carry out built in quality on each of them. This principle becomes the basis for every employee to take full responsibility for the quality of their work," he said.

TMMIN also adheres to the philosophy of safety applied at every Toyota factory around the world, with the aim of ensuring that every product that reaches consumers functions perfectly. Efforts to maintain this trust are not only carried out during the production process, but also continue until the product is used by customers.

Various kinds of Quality Assurance programs are carried out as a form of responsibility to customers, including through the Customer Service Campaign or Recall program, to ensure that all vehicle functions work properly.

"Recall is not something we see as negative. We see recall activity as a form of Toyota's responsibility to users. If any problems are detected, and we can overcome these mistakes through a recall, it is this step that is wise to maintain the safety and comfort of Toyota products users," concluded Bob Azam.