IBM Reveals Several Types Of Work AI Will Replace

JAKARTA - With rapid technological advances, as well as the implementation of artificial intelligence (AI) such as Agentic AI, it is no longer surprising if several types of jobs will be replaced by AI.

This was conveyed directly by IBM ASEAN General Manager & Technology Leader, Catherine Lian, who stated that AI would replace a number of jobs, along with the increasing adoption of AI in a company.

"Yes, adoption of AI will replace some of the responsibilities of human work," Catherine told the media during a media briefing some time ago at her office.

However, he said that the first jobs to be replaced by AI were recetitive and administrative tasks. One example is in the field of Human Resource (HR).

"The HR questions that are asked every day are like how do I receive leave? How are the procedures? The tasks we carry out every day will be replaced by AI," explained Catherine.

Apart from HR, Catherine also saw that work such as call centers would also be replaced by AI.

In fact, many large companies are now using AI-based virtual chatbots or assistants to quickly and accurately answer customer questions.

Here's the job to be replaced by AI:

Catherine emphasized that AI adoption is carried out not only for efficiency, but also for increased productivity and customer experience.

Therefore, he emphasized the importance of training and skill improvement from each individual to be able to adapt to current AI technology.