Long Weekend, BRI Ensures Reliability Of BRILink And E-Channel Agents

JAKARTA - PT Bank Rakyat Indonesia (Persero) Tbk (BRI) ensures the readiness and reliability of e-channel and Agent BRILink services to support the smooth running of public transactions during holidays and collective leave for the Ascension Day of Jesus Christ and the Birthday of Pancasila in 2025.

BRI Corporate Secretary Agustya Hendy Bernadi said that the reliability of the service system is the company's top priority so that customers can still transact comfortably and safely wherever they are.

This step is part of BRI's strategy in anticipating an increase in transaction activity during the long holiday period.

"BRI is trying to ensure that the entire system runs optimally so that the needs of public transactions can be met without any obstacles," said Hendy quoting Antara.

As of the first quarter of 2025, BRI's total e-channels have reached more than 742 thousand units. Of these, more than 723 thousand electronic data capture (EDC) units have operated in various strategic locations to support the convenience of non-cash transactions.

In addition, BRI operates more than 10 thousand ATM units and 9 thousand cash recycling machines (CRM) spread throughout Indonesia.

This infrastructure ensures the availability of transaction services such as withdrawals, deposits, transfers and bill payments that can be accessed at any time, including during long holidays.

Hendy added that BRI will continue to strengthen e-channel services and the AgentBRILink network to ensure excellent and sustainable service quality.

This is in line with BRI's commitment to supporting the growth of digital transactions and expanding financial inclusion throughout the country.

"To support this, BRI is also actively monitoring the system, strengthening transaction security, and providing fast and responsive complaint services," he said.

In addition, BRI customers can also transact easily and comfortably through BRImo super apps during long holidays.

For information, BRImo users have reached 40.28 million users, an increase of 20.26 percent year on year (yoy) as of March 2025.

Meanwhile, in terms of transaction numbers and values, BRImo has served 1.2 billion financial transactions, an increase of 25.5 percent yoy with a volume of Rp1,599 trillion, an increase of 27.79 percent yoy.

In addition to e-channels and BRImo, BRI also relies on the Agent BRILink network, which now amounts to more than 1.19 million agents per first quarter of 2025 and reaches more than 67,000 villages or covers about 88 percent of Indonesia's territory.

BRILink agents provide convenience transactions in real-time and online, such as payments for electricity, water, BPJS, telephone, and installments, interbank transfers, deposits and cash withdrawals, as well as filling in digital wallet balances.

Not only that, Agent BRILink also serves BRIZZI's top-up balance to support non-cash payments on toll roads, parking, and public transportation.

In addition, the public can access various additional services such as account and loan opening referrals, micro insurance payments, withdrawals of money sent from abroad, as well as purchases of travel tickets such as buses, shuttles, and ferries.