Kemkomdigi: Post Service Rules Don't Limit Free Ongkir Promotion

JAKARTA - The Ministry of Communication and Digital Affairs (Kemkomdigi) stated that the Regulation of the Minister of Communication and Digital Affairs Number 8 of 2025 concerning Commercial Post Services does not regulate or limit the free shipping promotion program run by electronic commercial service providers.

"We need to clarify, this regulation does not touch the realm of free shipping promotion by e-commerce," said Director General of Digital Ecosystems of the Ministry of Communication and Digi Edwin Hidayat Abdullah as quoted in a press statement from the ministry in Jakarta, Saturday.

He said regulations regarding commercial postal services regulate the provision of shipping discounts by courier service companies and only apply in the context of costs that are under the operational cost structure of couriers.

"What we arrange is a shipping fee discount given directly by couriers in their apps or counters, and it is limited to a maximum of three days a month," he said.

He explained that the limited price discounts are discounts that are below real shipping costs, including courier costs, intercity transportation, sorting, and other supporting services.

According to him, this provision was enforced because if it was carried out continuously, this kind of discount program could have a bad impact, such as causing company losses, making couriers paid low, and resulting in a decline in service quality.

"We want to create a healthy, sustainable, and fair postal service ecosystem. If the tariff continues to be suppressed uncontrollably, then the welfare of the courier is at stake. This is what we want to protect together," he said.

Edwin said consumers can enjoy the free shipping promotion program every day if electronic commerce companies provide shipping cost subsidies as part of their promotional strategy.

"If e-commerce provides postage subsidies as part of promotion, that's their full right. We don't regulate that," he said.

He stressed that regulations on commercial postal services are enforced to protect couriers and ensure the quality of delivery services, not to limit consumers and digital business actors.

"We want to make sure the couriers can live properly and the logistics company will continue to grow. This is not only a matter of tariffs, but a matter of economic justice," he said.

Edwin added that the drafting of regulations regarding the implementation of commercial postal services was preceded by dialogue with business actors and courier industry associations as well as other relevant stakeholders.