Siloam Ambulance Call Center Wins First EMS Angels Award In Indonesia For Pre-Hospital Services

JAKARTA - In an emergency condition, especially stroke, every second is very valuable. Siloam Ambulance Call Center (SACC), an emergency medical service operating under the auspices of the Siloam Hospital Group, made history as the first pre-hospital service in Indonesia to win the EMS Angels Award. The EMS Angels Award is an award given to the Emergency Medical Services (EMS) team that shows an advantage in handling stroke patients before arriving at the hospital (pre-hospital).

The award is part of the Angels Initiative, a global non-profit organization focused on improving the quality of stroke care worldwide.

This prestigious award further strengthens the credibility of the Siloam Hospital Group in medical services, especially in pre-hospital stroke care which has met, and even achieved Gold levels according to international standards for handling rapid and effective stroke patients.

SACC received this award after a rigorous evaluation based on several key criteria, including speed of response to ambulances, level of compliance with medical protocols, as well as effectiveness of communication and coordination with hospitals. SACC also managed to achieve a 100 percent prenotification rate, helping to treat stroke patients quickly and precisely.

"This award is a good first step for SACC's future development. There are 3 categories in the EMS Angels Award assessment, namely Gold, Platinum, and Diamond. Currently, SACC has won the Gold title, but we do not stop here and will continue to improve our capabilities and quality in order to save more lives," said Dr. Wahyuni Dian Purwati, Sp.EM, an emergency medicine specialist in the Siloam Hospital Group, in her statement, Wednesday, March 5.

Pre-hospital services are a crucial step in stroke treatment as stroke requires medical intervention in the golden period', which is a golden time of 4.5 hours from the time the stroke occurs. Quick and precise action in stroke management can minimize brain damage, reduce disability, and prevent patients from dying. SACC plays an important role in ensuring patients get the necessary treatment as quickly as possible starting from receiving emergency calls, sending ambulances with trained medical personnel, as well as providing first aid at the scene before taking them to Siloam hospital.

Close collaboration between the SACC and the hospital's emergency department is also a key factor in the success of this service. With a good communication system, hospitals can prepare a medical team before the patient arrives, so waiting times for medical treatment can be minimized. In addition, each SACC ambulance is equipped with cutting-edge medical equipment, including vital signs monitoring equipment, oxygen, and emergency medicines.

One of the biggest challenges faced in its operations is congestion, especially in big cities like Jakarta. To overcome this, SACC implemented an alternative route strategy and coordination with related parties to open emergency lanes.

"We all know that traffic in big cities, especially Jakarta, is extraordinary, so it needs coordination from the SACC team with various parties to immediately reach the destination to provide proper assistance to patients," continued dr. Wahyuni.

SACC's success in improving pre-hospital services has a major impact on the recovery rate of stroke patients. With faster and coordinated treatment, patients have a greater chance of recovering with minimal complications.

In the future, SACC will continue to develop an integrated system with hospitals throughout Indonesia. This system will enable digital tracking of patient medical records, so that the medical team can make faster and more accurate decisions based on a patient's medical history.

In addition, training for SCC personnel will also be improved so that they can provide initial justification and diagnosis when receiving emergency calls. Thus, patients will get more appropriate help from the start of the call.

Furthermore, dr. Wahyuni explained, increasing public awareness about the importance of ambulance services is also a priority. Many people do not understand when to use ambulance services and how to detect symptoms of stroke early on. Therefore, public education will continue to be intensified so that more people can benefit from quality pre-hospital services.

In addition, one of the breakthroughs being developed is a technology-based real-time monitoring system that allows medical personnel in ambulances to send patient data directly to the hospital. With this system, the medical team at the hospital can prepare appropriate treatment before the patient arrives.

With dedication to patient safety and health, SACC proves that emergency medical services in Indonesia can continue to grow and compete at the global level. Winning the EMS Angels Award is not just an achievement, but a commitment from SACC to continue to improve emergency medical service standards in Indonesia. With innovation, education, and services connected to 41 Siloam hospitals, SACC is ready to be the main solution in quality pre-hospital services, "added dr. Wahyuni.

With international standards, sustainable innovation, and a high commitment to patient safety, SACC is a solution for people who need emergency medical services. If you or your closest people experience an emergency, immediately contact SACC at contact number 1-500-911.