This Is A New Procedure For Reporting Disadvantaged Goods In Transjakarta

JAKARTA - PT Transjakarta implements new procedures related to passenger goods left behind in various services. This was conveyed by the Head of the Public Relations Department and CSR Transjakarta Ayu Wardhani in an official statement in Jakarta, Sunday, March 2.

Passengers who feel that their goods are left behind at BRT (Bus Rapid Transit), non-BRT, and microtrans can make reports through the Transjakarta Omnichannel, namely page X (@pt_transjakarta), Facebook (PT. Jakarta Transportation, Instagram (@infotije), Customer Care (1500102), and Whatsapp (0818 0450 0102).

Passengers, he continued, will be given a link that must be filled in, so that officers can help find left behind items.

Once filled in, passengers will get a report ticket number and a tracking code that is useful for checking the status of the latest report.

Ayu said Transjakarta prepared nine bus stops that were used as transit stops or temporary storage for passengers' belongings.

The nine bus stops are the Big River Bus Stop, Juanda Bus Stop, CSW Bus Stop, Kampung Melayu Bus Stop, Pinang Ranti Bus Stop, PGC Bus Stop, Pasar Senen Bus Stop, and City Bus Stop.

"Over time, the temporary storage stop will be added if needed," he said, quoting ANTARA, March 2.

Throughout 2024, the number of discovery items left in the Transjakarta environment was no less than 1,000 items which then piled up scattered at the Transjakarta bus stop and head office.

These items range from clothes, helmets, umbrellas, to dining boxes, dominating the items found.

According to Ayu, the lack of customer reporting and ownership identity of goods resulted in the low return of these items.

"With the new reporting procedure, it is hoped that customers can report more quickly and easily and retrieve their belongings that are left behind," he said.