Mobility Beam Successfully Proves Service Quality, Customer Satisfaction Reaches 99 Percent
JAKARTA - Awareness of a healthy and more sustainable life continues to increase, one of which can be seen from the increased use of the micromobility fleet. Based on operational data from BEAM Mobility, the largest sharing micromobility company in Asia Pacific, shows the company's success in maintaining customer satisfaction by up to 99 percent.
With an average complaint of 0.55 percent every month, it shows a very high level of satisfaction from loyal customers of the Beam Mobility service, especially in the Bintaro Jaya area. Meanwhile, of the total complaints received by the Beam Mobility customer service division, some discussed units that cannot be used (20.5 percent), consumer disagreements for end trip (18 percent) and additional information needed (16 percent).
Country Lead Beam Mobility Indonesia, Ricky Sjofyan said, this is the result of a collective effort at our commitment to continuing to optimize the quality of the Beam Mobility service in terms of customer service, and the response-time for numbers and Marshals is under 30 minutes, in addition to improving our software performance which is always doing at all times.
"Beam Mobility continues to strive to provide affordable and environmentally friendly micromobility services for the people of Indonesia. Specifically, we also see the travel patterns of the Beam Mobility fleet in the Bintaro area in particular, more centered on office areas and train stations. Based on operational data on the use of the Beam Mobility fleet, trips from Pondok Ranji Baru station and the Mangu Jurang station are significant contributors to the number of trips in Bintaro from 3 parking points, followed by trips to several apartment areas in Bintaro from 10 points," said Ricky, in his statement, Wednesday, March 20.
The manager of the Bintaro area, PT Bintaro Jaya, Isdianto Prasetyotomo, appreciated Beam Mobility's efforts to introduce the service of the environmentally friendly micromobility fleet in Bintaro. His party supports the efforts of Beam Mobility to introduce the service of the environmentally friendly micromobility fleet in Bintaro.
"After the presence of this service, we have seen significant changes from the community in Bintaro who have started implementing sustainable lifestyles, one of which is the use of the Beam fleet, especially residents who usually make short trips by motorized vehicles, now have changed using the Beam environmentally friendly fleet. This collaboration with Beam is also in line with our commitment to provide a clean, comfortable, and pollution-free environment for Bintaro residents," explained Isdianto.
Meanwhile, one of the Setia Users of the Beam Mobility Service in Bintaro, Ika Pramono, revealed that it does not only meet my daily mobilization needs as a Commuter Line user who requires fast transportation to the nearest station, the Beam Mobility fleet has also become a fleet of options compared to other modes of transportation when exploring the Bintaro area.
"Various destinations around Bintaro are very easy to achieve without having to worry about the swelling travel costs. This really provides comfort and freedom to carry out my daily activities," he said.
In addition, during 2023, the use of the Beam Mobility fleet also managed to evade 238-ton CO2 when compared to the CO2 emissions produced by motorcycle units, this data was obtained through a default calculation of the Beam service in real time in 7 areas, so that the number of trips, units used and usage times were obtained.
The entire Beam Mobility fleet is equipped with advanced IoT technology called Geofence. This technology allows Beam Mobility to monitor vehicle conditions in real-time, provides restrictions for areas or areas that can be passed by any e-bike Beam rider, and can automatically detect if there are problems with Beam vehicles. Geofence technology is also used to detect when fleets need battery replacement.
The Beam Mobility Fleet has a maximum speed of 25km/hour. The Mobility Beam ensures its fleet is accessible to its users, each fleet is equipped with use instructions and safety instructions for driving. In addition, as an effort to introduce the Beam Mobility fleet to the community more deeply, there is a free fleet training program called the Beam Safe Academy.
"The increase in travel with the Beam Mobility fleet is a joint effort starting from awareness of the better environmental needs of the Indonesian people. We will continue to campaign for a healthy, sustainable lifestyle with the Beam fleet, as well as expand our services in independent cities and universities in Indonesia," concluded Ricky.