5 NTT Ombudsman Suggestions For ASDP Service Improvement In NTT

JAKARTA - ASDP ships have become the mainstay of the people of NTT traveling between islands on the grounds that they are cheaper and connected to all regions. The Indonesian Ombudsman Representative of East Nusa Tenggara (NTT) gave five suggestions to PT ASDP Indonesia Ferry, which operates in the NTT region for improving passenger services.

"We provide some of these suggestions in line with the expectations of ship passengers so that ASDP prioritizes safety, friendliness and sincere service," said Head of the Indonesian Ombudsman for NTT Representative Darius Beda Daton in Kupang, quoted from ANTARA, Saturday, March 2.

PT ASDP Indonesia Ferry has six ships docked at Bolok Kupang Port, then two fleets in Kalabahi Alor, and one fleet in Kewapante Maumere, Sikka.

However, there are five suggestions given by the NTT Ombudsman for PT ASDP Indonesia Ferry Kupang Branch for service improvements departing from passenger complaints so far.

First, the NTT Ombudsman hopes that ASDP Kupang Branch will prohibit ticket brokers from entering the ticket counter area so that there will be no more open space for brokering practices.

This is often complained by passengers because the existence of ticket brokers is very disturbing to queues and taking other levies outside of ticket rates.

Next, the NTT Ombudsman asked ASDP Kupang Branch to sell tickets with an online system to make it easier for passengers to avoid long queues at ticket counters.

Darius also asked the ASDP Kupang Branch to prohibit the crew from collecting ticket money on the ship, because of the many complaints regarding ticket payments on the ship to the officers.

"Of course it is very detrimental to PT ASDP Indonesia Ferry because the payment is without proof of payment and is suspected of not entering ASDP's cash," said Darius.

Furthermore, the NTT Ombudsman hopes that ASDP Kupang Branch can sell tickets by paying attention to the ship's capacity for the convenience and safety of passengers.

Then, he also suggested that ticket sales outlets not only be at the port counter.

"It can also be with a third party who can be invited to work together to make it easier for passengers to access tickets," said Darius.

He said coordination with ASDP Kupang Branch had been established and continued.

The management of ASDP Kupang Branch has also repaired ticket counter services for VIP passengers who previously had complaints because they did not comply with the procedure.

He also hopes that other complaints can be followed up properly by ASDP Kupang Branch for improving public services.

"The goal is for the trust of service users," he stressed.