BPJS Surplus IDR 18.7 Trillion, YLKI: Don't Just Increase Dues, Please Also Increase The Channels Of Complaints

JAKARTA - Healthcare and Social Security (BPJS) recorded a brilliant performance at the end of 2020, where their unaudited reports experienced a cash flow surplus or cash flow of social security funds of IDR 18.74 trillion. The Indonesian Consumers Foundation (YLKI) said the surplus was due to an increase in contributions.

The head of the YLKI Daily Executive, Tulus Abadi, said that there was an increase in contributions made by BPJS Health which had an impact on BPJS Health's financial surplus. However, he hopes that there will be some improvement in the services provided by BPJS. One of them is related to complaints.

Moreover, said Tulus, the surplus printed by The BPJS was also supported because of the increase in the level of community compliance, especially independently, although it was still small.

"Do not only increase the number of payment channels but also increase the number of complaints", he said, in a virtual press conference, Monday, February 8.

Not only that, Tulus asked, there would be no more news of patient refusals at the hospital because the room was full. He called for the need for hospital services to go digital so that room capacity can be seen transparently.

"So that consumers can know whether the hospital is full or not. We also don't want any National Health Insurance (JKN) participants to be asked to pay for their own medicines. We encourage the BPJS to be more proactive", he explained.

In addition, said Tulus, it is hoped that BPJS will also ensure that there are no longer long lines at health facilities. Therefore, the health digitization process must also be fully supported in order to improve health services. Especially at this time, there are concerns from the public to come to the hospital since the COVID-19 pandemic occurred.