BRI Calls 98.41 PerCENT Transactions In 2022 Digitally Performed

JAKARTA - Director of Digital and Information Technology of PT Bank Rakyat Indonesia Tbk (BRI) Arga M Nugraha said as many as 98.41 percent of customer transactions in 2022 had been carried out through digital channels.

"I think this is good and will continue to be encouraged. We as banks will continue to provide better services, and in accordance with the variations of our customers," he said in the A New Competitive Landscape in The Banking and Financial Sector in Jakarta, quoted from Antara, Thursday, January 26.

He said only 1.59 percent of customer transactions were still carried out conventionally, for example through branch offices. With a large number of customers spread throughout Indonesia, BRI will also continue to prioritize hybrid banking that combines digital and conventional services such as BRILink.

Arga said BRI has three focuses on implementing digitalization, namely sustainability, governance, and customer interests.

"The same focus on these three things must also be owned by the actors in this field," he explained.

Digitalization is indeed developing rapidly, including in the banking industry, which is accelerated by the spread of COVID-19.

Banking also continues to compete in improving services in order to meet the changing needs of customers.

Even so, Arga said the development of digital technology needs to be carefully addressed because there are different maturities from every level of society, for example between urban and rural areas.

"Some have been well-litated so that they are easier to encourage to switch to digital, but some have not been electrified," he said.