Loss Of IDR 22.8 Billion In Winda Earl: Maybank Plans To Return It, As Long As The Investigation Process Is Completed

JAKARTA - The bright spot for refunds belonging to esports athletes Winda Lunardi or Winda Earl is starting to appear. Maybank Indonesia spokesman Tommy Hersyaputera said, PT Bank Maybank Indonesia Tbk confirmed that it would replace the Rp22.8 billion lost in funds belonging to Winda and her mother who was misused by the Maybank Cipulir Branch Manager with the initials A.

Currently, said Tommy, Maybank is exploring several procedural options related to the process of replacing affected customer funds. One of them is through mediation efforts, which are supported by the Department of Consumer Protection, the Financial Services Authority.

"We need to say that we have never planned to postpone the replacement of funds from affected customers. However, there are several things that need to go through a thorough investigation process," he said, when contacted by VOI, in Jakarta, Monday, November 16.

Furthermore, Tommy explained that in this mediation effort, his party would prepare a number of accountable replacement funds.

"This is of course done by paying attention to the prevailing legal aspects, to be obeyed by both parties," he explained.

But unfortunately, Maybank has not yet determined exactly when the money replacement will be realized. Even so, Tommy said that as a publicly listed company, Maybank Indonesia is committed to complying with the prevailing regulations in the financial industry.

"This is a form of our responsibility to customers, shareholders and the public," he said.

Previously, Winda Earl's attorney, Joey Pattinasarany, said that his client wanted the Rp22.8 billion in savings that had disappeared from his Maybank account to be fully returned. He also asked the bank to take responsibility for the loss of money in his account.

Joey assessed that the refund does not need to wait for the court decision to be completed. This is because there are no rules governing this mechanism.

Furthermore, Joey said, if you wait for a final legally binding decision, there is no certainty of time for the clerk. This is because bank individuals who are found guilty still have the right to appeal and appeal.

Joey demanded that Maybank take responsibility for compensating his client for losses. Because, this case could not be separated from the actions of the employees.

"We save it at the bank, the one who receives the money is the bank. Regardless of the person using it, it turns out that the bank is the one who should be responsible for the bank. How to maintain the security of the money there. The legal relationship is that Winda saves at the bank," he said VOI, Monday, November 9.

Not only that, Joey also demanded an explanation from Maybank regarding the loss of Winda's money in his personal account.

"The response that is expected by the family is an explanation of how the problem could be like this. Then if it is Maybank's fault, naturally my client would expect an apology from Maybank," he said.

According to Joey, so far the bank has not shown good faith regarding the case of the disappearance of his client's savings. The bank's attitude made Winda confused and impressed that the bank was out of charge.

"So far there has also been no communication of all kinds. We as customers are confused. Those who are pro-active should explain all kinds of things, but in fact, until now there is no clarity regarding the return and who will return it," he said.