Apologies Because The Driver Threw An Tantrum At Passengers At Soetta Airport, Bluebird: The Driver Has Been Given A Warning And Guidance

JAKARTA - PT Blue Bird Tbk (BIRD) finally opened its voice regarding the complaint of passengers who received unpleasant treatment from the Bluebird driver in the Soekarno-Hatta Airport area, Tangerang, Banten a few days ago. This case is finished.

Initially, the passenger with the name Aldip through his personal Twitter social media account @trimasgetir admitted that he deliberately chose to use a taxi from terminal 3 to his destination, namely Terminal 2 of Soetta Airport. The reason is because they want to catch the airport train which departs at 16:19 WIB.

However, when he just took a taxi, Aldip admitted that he immediately received a complaint from the Bluebird taxi driver because the distance was too close. Aldip then explained that he was in a hurry to catch the departure of the airport train whose tickets he had ordered.

The driver @Bluebirdgroup is really a jerk, the intention is because the airport train is late, I want to catch up at 16:19, so I immediately took a taxi. From terminal 3 to terminal 2, I just went up straight away complaining "ah, I'm wasting my time, sir, if I just go to the next terminal".

— aldip (@trimasgetir_) July 3, 2022

According to Aldip, the driver immediately drove his vehicle at high speed. Instead of getting to the destination quickly, Aldip admitted that he was taken around until the taxi meter, which was previously only Rp. 20,000, skyrocketed to Rp. 80,000. In fact, Aldip had asked the Bluebird driver to follow the maps, but the driver insisted and took him twice to a dead end.

The driver's actions made Aldip's emotions peak. He also told the driver, if he was not sincere, he should have refused the passenger from the start. As a result of this incident, Aldip admitted that he was harmed because the airport train ticket was forfeited, the taxi meter skyrocketed to Rp80,000 and time wasted.

In response, VP Commercial of PT Blue Bird Tbk Aris Budiarto apologized for the unpleasant treatment of the Bluebird taxi driver. According to him, Bluebird also regrets the incident.

"Bluebird deeply regrets the incident that happened to the Bluebird taxi passenger, Mr. @trimasgetir, on Sunday, July 2, 2022, where the passenger felt he was treated unprofessionally by the Bluebird driver, resulting in time and material losses," he told VOI, Tuesday, July 5.

Aris said Bluebird's Customer Relations Center had also followed up on the complaint, and contacted Aldip to apologize and compensate for the inconvenience.

"Bluebird appreciates the good response and critical input from Mr. @trimasgetir so that currently we can reach an understanding and the case has been completed properly," he said.

Furthermore, Aris said following up on the incident experienced by Aldip, Bluebird had given a warning and guidance to the driver.

"Bluebird has also followed up with the driver through warnings and coaching. We hope that similar incidents will not happen again in the future and this will not reduce passengers' confidence in the service and professionalism of the Bluebird driver as a whole. Millions of customers are always at the heart of service and business priorities Bluebirds," he said.

As the leading land transportation service provider in Indonesia, said Aris, Bluebird is committed to always providing safe, comfortable and reliable services for all customers.