Bank Mandiri In Jakarta Is Only Open Until 14.00

JAKARTA - PT Bank Mandiri (Persero) Tbk has adjusted its operational branch offices in the DKI Jakarta area following the policy of the DKI Jakarta Provincial Government to fully implement Large-Scale Social Restrictions (PSBB) to halt the rate of adding COVID-19 cases.

With effect from Monday, September 14, Bank Mandiri remains open with 223 operational branches throughout DKI Jakarta, compared to 287 branches during the previous transitional PSBB period.

"They will provide banking services from 09.00 to 14.00 by implementing strict health protocols by all employees," said Operations Director of Bank Mandiri Panji Irawan, in a written statement, Monday, September 14.

Furthermore, he said, the operation of the branch had been in accordance with the direction of the DKI Jakarta Provincial Government regarding the cessation of operations in several areas, buildings or other agencies.

"If there is a Bank Mandiri branch office located in a closed area or building or area, of course we have to shift the branch operations to the nearest branch," said Panji.

Another factor that will be considered is the proximity between branches which allows for operational transfers. For this reason, customers can access operational branch data information through Bmri.id/operasionalcabang which will be updated daily.

Panji continued, in implementing this working time, his party hopes for the support and understanding of customers to comply with the provisions set at each Bank Mandiri branch office, especially regarding health protocols.

The current health protocols include checking the body temperature of customers and employees using a thermometer gun before entering the Bank Mandiri office building. Then, limiting direct contact between employees and customers, as well as managing customer queues with the concept of physical distancing

In addition, Bank Mandiri also ensures that all tellers use masks and gloves, prepare hand sanitizers, install acrylic on teller counters and CS desks and regularly spray the building with disinfectant liquid.

"Under these conditions, our priority is of course the health and safety of customers and employees," said Panji.

Regarding services, his party hopes that customers can take advantage of various Bank Mandiri electronic channels that can replace the role of branch offices, including ATM / CRM and EDC machines, as well as through application / web-based channels, such as the Mandiri Online application, Mandiri Internet Bisnis, Mandiri Cash Management, and includes transactions through branchless banking agents.

In fact, along with Bank Mandiri's digital transformation, nowadays the wider community can also open a savings account anywhere, without having to come to the bank office or meet with banking staff at Bank Mandiri.

"All the needs for opening savings can be done by video call," said Panji.