Take Note! This Is How To Enjoy The Stimulus Of Electricity Tariff Relief From PLN, Can Be Via The Website And Whatsapp

JAKARTA - The government has decided to extend the time to provide electricity cost relief assistance to PLN customers with subsidized 450 VA and 900 VA power, Social and Small Business 450 VA. The provision of this stimulus is the government's effort to ease the burden on the poor and vulnerable in facing the COVID-19 pandemic.

"The September stimulus can be enjoyed, because this program is an extension, PLN is optimistic that it will not experience problems, both in terms of preparation time and technical implementation," said PLN Executive Vice President for Corporate Communication and CSR, Agung Murdifi as quoted by Antara, Tuesday, September 8.

This program provides free electricity costs to electricity customers in the 450 VA power category and a 50 percent discount to customers in the subsidized 900VA power category, which has been recorded in the Social Welfare Integrated Data (DTKS) at the Ministry of Social Affairs. For postpaid subscribers, this assistance will be directly included in the bill of each customer by way of 100 percent discount for 450 VA and 50 percent for Subsidized 900 VA.

Meanwhile, for prepaid customers or those using the token system, the amount of assistance is calculated based on the highest average number of customer usage between January to March 2020.

You can obtain a COVID-19 stimulus electricity token via the website by:

1. Open the address www.pln.co.id then select the Stimulus COVID-19 menu (Free / Discount Tokens).

2. Enter Customer ID / Meter Number.

3. Then the Free Token will be displayed on the Screen.

4. Customers only need to enter the Free Token into the meter in accordance with the Customer ID.

PLN also uses the WhatsApp service to make it easier for customers to get electricity tokens by:

1. Open the WhatsApp application.

2. Chat WhatsApp to 08122-123-123, follow the instructions, one of which is to enter the Customer ID.

3. A free token will appear.

4. Customers only need to enter the Free Token into the meter in accordance with the Customer ID.

To reach customers in remote areas, PLN will also cooperate with government officials at the District / Village / Village level to ensure that electricity assistance during the COVID-19 pandemic can be accepted by the community. Customers can also visit PLN service offices spread across Indonesia or through Contact Center 123 for more information.

"We will continue to ensure that this electricity stimulus can be accepted by the community, so that it can ease the burden amid the COVID-19 pandemic," said Agung.

With the addition of the COVID-19 stimulus program in the electricity sector, to date there are 4 types of electricity customer groups that have received relief, both in the form of bill exemptions and giving discounts.

The following is a list of customer groups who get relief and the duration of time:

1. Household 450VA Free Bill / Token Free April to September 2020

2. Subsidized 900 VA Households 50 percent discount on bills / tokens April to September 2020

3. Small Business 450VA Bill exemption / Free May to October 2020

4. Small Industry 450 VA Bill waiver / Free May to October 2020

In terms of the number of recipients of the COVID-19 stimulus, 450 VA household customers were 23.5 million while Subsidized 900 VA customers were 7.3 million customers. Meanwhile, the number of Small Business (B1) and Small Industry (I1) customers is approximately 500 thousand.