Four Ways To Access Free Electricity Tokens In August, Can Be Via WhatsApp

JAKARTA - The government has decided to extend the time to provide electricity fee relief assistance in the form of free tokens to PLN customers with a power of 450 volt amperes (VA) and subsidized 900 VA, social and small businesses 450 VA.

PLN Executive Vice President for Corporate Communication and CSR, Agung Murdifi, said that the provision of this assistance was the government's effort to ease the burden on the poor and vulnerable in facing the COVID-19 pandemic.

Agung explained, all customers who are entitled to a bill exemption or discount have been included in the system since the previous Covid-19 stimulus was given.

"Because this program is an extension, PLN is optimistic that it will not experience problems, both in terms of preparation time and technical implementation," he said, in a written statement received by VOI, Wednesday, August 5.

The electric token for the COVID-19 stimulus can be obtained in four ways, namely:

PLN uses the WhatsApp service to make it easier for customers to get electricity tokens by:

1. Open the WhatsApp application.

2. Chat WhatsApp to 08122-123-123, follow the instructions, one of which is to enter the customer ID.

3. A free token will appear

4. Customers only need to enter the free token into the meter in accordance with the Customer ID.

1. Open the address www.pln.co.id then select the Stimulus COVID-19 menu. Then choose based on the payment of electricity in each house (free tokens or discounts).

2. Enter the customer ID or meter number.

3. Then the Free Token will be displayed on the screen.

4. Customers only need to enter the Free Token into the meter in accordance with the customer ID.

To reach customers in remote areas, PLN will also cooperate with government officials at the District / Village / Village level to ensure that electricity assistance during the COVID-19 pandemic can be accepted by the community.

Later, the village apparatus will help customers to access free tokens through the PLN website or WhatsApp contact.

Finally, customers can also visit PLN service offices spread across Indonesia or via Contact Center 123 for more information.

"We will continue to ensure that this electricity stimulus can be accepted by the public, so that it can ease the burden in the midst of this COBI5-19 pandemic," he said.

The following is a list of customer groups who get relief and the duration of time:

1. The 450 VA household class, free of charge or token, will be given from April to September 2020.

2. Subsidized 900 VA households are given a discount of 50 percent on bills or tokens from April to September 2020.

3. The 450 VA small business group is given assistance in the form of bill waivers or free from May to October 2020.

4. Small industry group 450 VA assistance in the form of bill waivers or free of charge is valid from May to October 2020.

For your information, for postpaid customers, this assistance will be directly included in the bill of each customer by discounting the tariff of 100 percent for 450 VA and 50 percent for subsidized 900 VA.

Meanwhile, for prepaid customers or those using the token system, the amount of assistance is calculated based on the highest average number of customer usage between January to March 2020.