CEO Jouska: Thank you, Clients!

JAKARTA - The founder and CEO of PT Jouska Financial Indonesia, Aakar Abyasa Fidzuno, is committed and states that he is responsible for the stock portfolio investment losses experienced by his clients. The focus lies in providing solutions for clients. So, the cooperation of each party is expected to achieve these goals.

The commitment was delivered via email. The letter was sent to all clients as a Letter of Apology and Open Commitment. Broadly speaking in the letter, Aakar requested the clients to provide time until September 1, 2020.

He did it to compile and convey his strategies to pay off compensation claims to the clients through a peace letter that will be submitted and agreed with each client.

As for the meeting with the Investment Alert Task Force on Friday, July 24, 2020, the process of dialogue with clients has always been carried out by promoting good faith from both parties.

Jouska's management stated that the letters for their clients were informed to the Investment Alert Task Force and the Independent Financial Planner Association (IFPC-Independent Financial Planner Club).

In his letter, Aakar expressed his gratitude for the loyalty and trust of the clients. He admitted that it was not an easy and unhindered journey. Especially with the polemic developments that had taken place in the past few weeks.

According to Aakar, the recent event has had a heavy impact on the relationship between Jouska and loyal clients, which had never been suspected before. Especially related to problems in the stock investment portfolio.

"First of all, I hereby apologize to clients for the losses in their respective investment portfolios. Especially, in connection with a stock investment transaction. I am aware of the inconveniences regarding this matter," Aakar wrote in a written statement received by VOI, Monday, August 3.

The following is AakarAbyasa Fidzuno's full statement:

"On this occasion, I also extend my sincere apologies to the shareholders, management, the Board of Commissioners, and all Jouska employees who have faithfully worked hard and formed a compact team in building Jouska until this moment. For the things that happened unexpectedly, morally, and materially detrimental to the polemic that occurred, whether through mass media, internet media, email, post or Whatsapp, I understand that this has a negative effect on Jouska's good name which we have built together and which has been trusted by clients and even the people of Indonesia at large."

"We thank all parties, including our media partners, who remain objective in addressing this problem. We ask for your understanding and cooperation. So, we can resolve our obligations in a conducive atmosphere, as mandated by the Investment Alert Task Force. We need an understanding that we are unable to respond to negative issues. Including those relating to personal life and privacy, for the smooth resolution of clients' complaints to us. In the current situation, our focus is to provide solutions for Jouska's clients. We request the cooperation of each party for the achievement of these objectives."

Jouska's management appreciated the concrete steps taken by Aakar to resolve problems with clients directly. Jouska's management is directly led by Aakar. They intend to seriously look for solutions to problems that occur with clients.

As for the various information in the public sphere, if the information circulates without clear sources, Jouska's management pleads that clients and the public are not easily affected by it. Some information was intentionally spread to bring down the good name and which hinder Jouska's goodwill to handling client complaints.