PT KAI Advises The Public To Take Advantage Of Digital Services For Long-distance Train Travel

The appearance of the KAI Access application from PT KAI. (photo: dock. intermediate)

JAKARTA - Head of Daop 1 Jakarta Public Relations Eva Chairunisa advised people who will travel by long-distance train (KAJJ) to be able to take advantage of digital services from PT Kereta Api Indonesia (KAI). According to Eva, various features in the KAI Access application are expected to facilitate services and break down the density at the station, considering that users who make booking tickets through the application do not need to print boarding passes again. If we buy using KAI Access then we don't need to do a printtiket process because in the application it is already available more easily without printing, Eva said when met at Pasar Senen Station Jakarta, Thursday, April 20.' Thus, we suggest long-distance train service users to use KAI Access which is also equipped with other features such as notification of travel changes or cancellations whose process is easier and faster, "he added. Based on today's monitoring, the density of travelers is indeed seen at the points of independent ticket printing machines located near the station's departure gate. Although PT KAI has added the number of independent ticket printing machines, Eva does not deny that a number of prospective passengers are still not used to operate the machine.

The characteristics of users of ticket printing machines during homecoming are usually not routine users, but those who use it during holidays. So there are still many who don't understand how to print independent tickets, "explained Eva. Therefore, in addition to increasing the number of machines, Eva said that her party has also increased the number of consumer service personnel (customer service) mobile to help prospective passengers. Although the features in the machine can be said to be very easy and there are any information that must be included, to increase comfort, we addcustomer service mobile to help prospective passengers operate and proactively provide information and organize passenger flow (at the station), "he explained, quoted by Antara.