JAKARTA - As a business entity engaged in BRI Life's financial services, they strive to improve services for customers. One of them is through increasing the competence of workers who are the spearhead of the company.
Currently, there are around 26 big and moderate cities throughout Indonesia that have a service office of PT. BRI Life Insurance. This commitment was realized in the 'Service Office Refreshing' activity which took place in Jakarta on May 20, 2023 and was attended by workers on duty at service lines from all BRI Life service offices in Indonesia.
BRI Life Operations Director Yossie William Iroth who was met at the event said; "We realize that Human Resources with integrity play a very important role in the service process, therefore, on an ongoing basis, we continue to improve adequate knowledge and skills to strengthen the service and business side," said Yossie.
In addition to continuing to provide workers with various knowledge and skills, especially in the field of services, efforts to improve services with the use of digital technology continue to be carried out.
"With full support from shareholders; FWD Holding Company and Bank Rakyat Indonesia, we adopt experience, technology and digitization from the parent company so that it becomes a force in improving services," he explained.
In the future, technology will be developed to analyze customer profiles from master data, so that when interacting with customers who need services directly, our workers who work in service lines have sufficient and accurate information so that quickly and accurately they can provide the necessary assistance. Our commitment to services is Costumer is Our Priority, Serve with Integrity Yossie said.
In the training for BRI Life employees, it was also conveyed that the fast claim socialization specifically for Sharia insurance customers, where the on boarding claim with complete documents for certain types of claims, can be completed within 60 minutes.
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