BP Tapera Wins Three Awards At International Events, Able To Compete With Bank Indonesia

BP Tapera won three awards at the Contact Center World Awards in Asia Pacific/DOK. Public Relations BP Tapera

JAKARTA - The People's Housing Savings Management Agency or BP Tapera won three awards at the Contact Center World Awards in Asia Pacific, which was held in Bali on July 24-28, 2023.

In this international event, BP Tapera was able to bring home two gold and one silver. This competition is proof for BP Tapera in an effort to continue to provide excellent service to the Indonesian people as well as compete with other companies, both at the national and world levels.

BP Tapera Commissioner Adi Setianto is very grateful and proud for this achievement.

"We are trying optimally to improve services to the people of Indonesia, Tapera participants. One of them is through technology and contact center services," said Adi, Saturday, July 29.

Adi said this event was proof that BP Tapera had been recognized by the world and made BP Tapera credible and trusted by the community.

The awards won by BP Tapera consist of three categories, namely Best Technology Innovation, Best Direct Response Campaign, and Best Customer Service BP Tapera.

In the Best Technology Innovation category, BP Tapera was able to win one gold by defeating its rival from Bank Indonesia.

For this category, BP Tapera carries the theme 'Transforming Data Profiling-The power of Mobile Innovation: Tapera Services at Your Hand', represented by BP Tapera Information Technology Director, Terzia Ananta.

Meanwhile, for the Best Direct Response Campaign, BP Tapera was represented by BP Tapera Public Communication Manager Angelina Vienta by submitting 'Build House, Build Life', and won a gold award or the same as the Best Technology Innovation category.

Meanwhile, for the Best Customer Service category or later, BP Tapera comes with the theme 'The Psychological Approach: The Keys to Delivering Excellent Customer Experience', represented by the Head of the BP Tapera Siti Hasnah Contact Center Information Service Division.

In this achievement, BP Tapera was able to compete with Bank Indonesia and APM Australia. As for this category, BP Tapera won one silver or was in second place.

For your information, international events for this contact center service are present in many categories, including contact center awards, customer experiences awards, Team Awards, Technology Awards, as well as Strategic Awards and Organization Awards, which are attended by various companies, such as Fiji, BCA, Mandiri, BNI Insurance, APM, Bank Indonesia, Blibli, Telco, and Vodafone.