OJK Evaluation Of Disruption Sources After BSI Operates Normal Again

BSI Service (ANTARA)

JAKARTA - Chief Executive of Banking Supervision of the Financial Services Authority (OJK) Dian Ediana Rae asked the public to remain calm and wise in responding to the information circulating, after PT Bank Syariah Indonesia Tbk (BSI) returned to normal operations.

"Currently, the OJK IT supervisory and inspection team continues to communicate and coordinate to evaluate the source of service disruption experienced by BSI and asks BSI to accelerate the completion of the forensic audit which is currently underway," Dian said as quoted by ANTARA, Saturday, May 13.

OJK also supports BSI's steps to prioritize efforts to stabilize and improve services to customers, among others, through the expansion of weekend banking services.

Furthermore, OJK asked BSI to optimize the response to complaints received from customers and the public, among others, by referring to the Financial Services Authority Regulation (POJK) Number 6/POJK.07/2022 concerning Consumer Protection and the Community in the Financial Services Sector.

He said that the banking industry needs to always pay attention to governance, information security, and consumer protection in facing the challenges of using information technology in the digital era.

For guidelines, OJK has issued Financial Services Authority Regulation Number 11/POJK.03/2022 concerning the Implementation of Information Technology by Commercial Banks and Financial Services Authority Circular Number 21/SEOJK.03/2017 concerning the Implementation of Risk Management in the Use of Information Technology by Commercial Banks.

The banking industry is required to increase the resilience of its electronic system and be able to restore the situation after service disruptions. OJK will continue to ensure Indonesia's digital resilience in accordance with the Circular Letter of the Financial Services Authority Number 29/SEOJK.03/2022 concerning Cyber Security and Security for Commercial Banks to be consistently guided by all banks," he said.

The Chief Executive of the Behavior Supervisory of Financial Services Business Actors, Education and Protection of OJK Consumers, Friderica Widyasari Dewi, said that the OJK pays great attention to the protection of customers and consumers.

In this regard, he hopes that the IT system used by banks will further strengthen consumer protection aspects.

"Furthermore, OJK urges the public to remain calm and careful in conducting transactions, be aware of potential fraud and other crimes on behalf of a bank, as well as verifying the truth of information circulating," he said.